Last updated: September 2026
This page explains how payments for paid listing plans on PoolCareArabia.com work, and our policy on refunds. It applies to Standard and Enterprise listing plan purchases, and forms part of our Terms and Conditions.
1. What you’re paying for
Paid plans (Standard and Enterprise) grant access to additional listing capacity, featured placement, and listing features for the duration of the plan period shown at checkout. The Free plan remains free indefinitely and is not covered by this policy, since no payment is involved.
2. All payments are non-refundable
Once a payment for a paid listing plan has been made, it is final and non-refundable. This applies regardless of the reason for cancellation, including but not limited to: change of mind, dissatisfaction with the number of enquiries received, a decision to stop operating the listed business, or non-use of plan features you are entitled to. By completing payment for a paid plan, you acknowledge and accept this no-refund policy.
3. Billing and renewal
Paid plans are billed for the period stated at the time of purchase. We will notify you of the price before payment is taken, and we will not change the price of a plan you have already paid for during its current term. If a plan renews automatically, you may cancel future renewals at any time before the next billing date; cancelling stops future charges but does not refund any payment already made.
4. Accepted payment methods
Payment methods accepted on the Site are shown at checkout and may be updated from time to time. Any payment processed through a third-party payment provider is also subject to that provider’s own terms.
5. Downgrades and plan changes
If you downgrade from a paid plan to the Free plan, or move between paid plans, no partial refund is issued for the unused portion of a plan you have already paid for. Any change takes effect according to the terms shown to you at the time you make the change.
6. Errors and duplicate charges
The no-refund policy above does not apply to a genuine billing error on our part, such as a duplicate charge for the same plan period or a charge that does not match the price shown to you at checkout. If you believe you have been charged incorrectly, contact us through the Contact Us page as soon as possible, with your order details, and we will investigate.
7. Listing removal or suspension
If a listing is removed or suspended for violating our Terms and Conditions, no refund is issued for the remaining plan period.
8. Changes to this policy
We may update this Payments & Refunds policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. The policy in effect at the time of your payment is the one that applies to that payment.
9. Contact us
Questions about a payment or this policy can be sent through the Contact Us page.